Privacy Policy

This Privacy Policy explains how Glow & Grow collects, uses, and protects your personal information in accordance with applicable data protection laws in India.

Information We Collect

We collect information you provide directly to us when you create an account, place an order, subscribe to our newsletter, or contact our support team. This may include your name, email address, phone number, delivery address, and order history.

We also automatically collect certain technical information when you visit our website — including your IP address, browser type, device identifiers, and pages visited — via cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and send related confirmations • Communicate about your account and customer support queries • Send marketing communications and offers (you can opt out any time) • Improve our website and services through analytics • Detect and prevent fraud and ensure platform security • Comply with legal obligations and enforce our policies

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers who assist in operating our website and delivering orders, under strict confidentiality agreements.

These include logistics partners (for delivery), payment processors, email marketing platforms, and analytics providers. We may also disclose information if required by law or court order.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences and login status, understand how you use our website, and deliver relevant product recommendations.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. We use both session cookies and persistent cookies.

Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data transmission, secure storage practices, and regular security audits.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. Please use a strong password for your account and notify us immediately if you suspect any unauthorised access.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal information
• Opt-out: Unsubscribe from marketing emails at any time
• Portability: Request your data in a structured, commonly used format

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Order data is typically retained for 7 years to comply with tax regulations. Account information is retained until you request deletion or your account has been inactive for an extended period.

Children's Privacy

Our website is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete such data from our records.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of our website after any changes constitutes your acceptance of the updated policy.