Return & Refund Policy

7-day return window. Items must be unused, in original packaging with all seals intact, and returned within 7 days of delivery.

Return Policy Overview

At Glow & Grow, your satisfaction is our priority. We offer a straightforward return and refund process for products that are damaged, defective, or incorrectly delivered.

Returns are accepted within 7 days of delivery. After 7 days, we unfortunately cannot offer a return or exchange unless the product has a manufacturing defect. All items must be in their original packaging, unused, and with all seals intact.

Eligibility for Returns

The following conditions must be met for a return to be accepted:

• Product received in damaged or broken condition
• Wrong product delivered (different SKU or variant)
• Product with a manufacturing defect
• Product with tampered or broken seal upon delivery
• Product significantly different from the website description

Non-Returnable Items

To maintain product safety and hygiene standards, the following items cannot be returned:

• Products that have been opened or partially used
• Items returned after 7 days of delivery
• Products without original packaging or missing accessories
• Items purchased during clearance or final sale events
• Gift cards and promotional vouchers

How to Initiate a Return

To initiate a return, please follow these steps:

1. Email us at glowgrowmarketing2026@gmail.com with your order number, reason for return, and clear photographs of the product and packaging.

2. Our team will review your request within 24–48 business hours and send you return instructions.

3. Once approved, we will arrange a free pick-up from your registered delivery address.

4. Upon receiving the returned product, we will inspect it and process your refund.

Refund Timeline

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–7 business days.

For COD (Cash on Delivery) orders, refunds will be made via bank transfer or UPI. Please share your bank details or UPI ID with our support team.

Note: Your bank or credit card company may take additional time to post the refund.

Exchange Policy

We offer exchanges for products that are defective or if you received the wrong item. Exchanges are subject to product availability.

If the product you wish to exchange for is out of stock, we will issue a full refund. To request an exchange, please contact our support team within 7 days of delivery with your order details and photographs.

Order Cancellation

Orders can be cancelled before they are dispatched. To cancel, contact our support team immediately with your order number.

Once an order has been shipped, it cannot be cancelled. You may refuse delivery — once the product is returned to us, we will process your refund after deducting any applicable shipping charges.

For prepaid orders, the refund will be credited to your original payment method within 5–7 business days after cancellation confirmation.