Shipping Information

Order Processing Time

All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an order confirmation email immediately after placing your order, followed by a shipment confirmation email with tracking details once dispatched.

Delivery Partners

We partner with reliable courier services including Delhivery, Blue Dart, Ekart, and India Post to ensure safe and timely delivery across India.

The delivery partner assigned depends on your location and courier availability. All partners are vetted for reliability and careful handling of packages.

Shipping Charges

Our shipping charges are structured to reward larger purchases:

• Orders above ₹499 — Free standard shipping to Metro & Tier 2 cities
• Orders above ₹799 — Free shipping to all locations
• Orders below ₹499 — ₹60 flat shipping charge
• Remote areas — ₹80 flat regardless of order value
• Express/Priority shipping — ₹120 (available at checkout for select PIN codes)

Tracking Your Order

Once your order is dispatched, you will receive a confirmation email and SMS containing your unique tracking number and a link to the courier partner's tracking page.

You can also track your order via My Account → Orders. Please allow 12–24 hours for tracking information to become active after dispatch.

Failed Delivery Attempts

Our delivery partners will make up to 3 delivery attempts at your registered address. If all attempts fail, the package will be returned to our warehouse.

Please contact our support team or the courier directly to reschedule. For returned packages, we will initiate a re-delivery or refund as per your preference. Re-delivery charges may apply.

Damaged or Lost Shipments

If your package arrives damaged:

1. Do not accept the delivery if packaging is visibly damaged or tampered with. 2. If already accepted, photograph the damaged packaging and product immediately. 3. Contact us within 24 hours at glowgrowmarketing2026@gmail.com with photographs and your order number.

For lost shipments, contact us after the maximum expected delivery date. If confirmed lost, we will reship or issue a full refund.

Cash on Delivery (COD)

Cash on Delivery is available for orders up to ₹5,000 in select PIN codes. A COD handling charge of ₹40 is applicable per order.

Please ensure someone is available at the delivery address with the exact amount — delivery partners do not carry change. COD is not available for subscription boxes or pre-order items.

Shipping Restrictions

We currently deliver across all serviceable PIN codes in India. Delivery to some remote areas (including certain hilly regions, Andaman & Nicobar Islands, and Lakshadweep) may take longer or incur additional charges.

We do not currently offer international shipping. International orders will be cancelled and refunded automatically.